Términos de Servicio

Pied à Terre

Terms and Conditions


Welcome to our site

Pied à Terre, Inc., as well as its affiliates and subsidiaries (PàT) thank you for you interest in our products and services. Any reference in this document to “we” or “our” in this document refers to PàT.

By accessing and using the websites or mobile apps operated and/or belonging to PàT (hereinafter, the “Site”) it is understood that you have read all of these Terms and Conditions, our Privacy Policy, and any other legal document incorporated into those Policies (hereinafter, the “Terms”), and that you accept and agree to abide by their terms, which constitute a legally binding agreement in principle between you and PàT.

PàT reserves the right to modify these Terms without the need to notify users of the Site in writing. We therefore recommend you check them regularly. Any change that PàT makes to these Terms will be published on the Site and the date shown under “Last update,” above, will be updated. If you disagree with the Terms published, you may cease to use the Site immediately. If you continue using the Site after the Terms are updated, you will be understood to have accepted them fully and will be bound by the contents of this document.

The Site provides an online platform through a website and/or mobile applications in order to allow various property owners and/or administrators who list on the Site (hereinafter referred to individually as “Host”) to offer that property for rental, either for vacationing, business travel and/or specific stays, either short or long term, to potential tenant(s) (hereinafter referred to individually as “Traveler” and, together with the Host, the “Users”). PàT also allows for the possibility of reserving properties online and a variety of other tools and services by which Users can communicate with each other to enter into leasing contracts and/or other transactions (hereinafter, the “Services”).

PàT neither owns nor administers nor can directly sign contracts pertaining to any property listed on its Site, because it is not party to the leasing agreement nor to any transaction between the Users. PàT merely facilitates the booking of a lease through the Site (web platform and/or mobile apps) and/or provides complementary products and services.

As a result, any potential transaction between the Users, including matters relating to the quality, condition, security or legality of the listed properties, as well as the accuracy of the content of the advertising, is the sole and exclusive responsibility of each User.

Section B — Terms and conditions specific to Hosts

In addition to the terms established in Section A, Hosts that list on the Site must also abide by these guidelines, independently of any other terms agreed upon in connection with the Listing of a property.

Hosts must declare and stipulate that all information presented to PàT, and all information published on the Site during their registry on the Site as Host, is accurate and correct. Hosts must also promptly contact us with any notification regarding an update to information previously published on the Site.

In order to list a property on the Site, Hosts must comply with all of PàT’s Terms and the “Content” section, as well as with the following terms:

  • Hosts must have a precise reservation calendar for their Listing(s) showing the availability of the property or properties.
  • Hosts must make every commercially reasonable effort to respond to all Traveler booking requests within 24 hours of receiving the request;
  • PàT must make every commercially responsible effort to process Travelers’ payments within 72 business hours (US Time and/or their country of origin) after the Traveler’s check-in--bearing in mind that transfers from abroad may take extra time;
  • Hosts accept and agree that their bank may charge additional fees for a local or foreign transfer, as well as currency conversion rates or commissions.
  • Hosts accept and agree that in order to facilitate a clearer expression of the total price of a Booking, the Traveler may require that the price be presented in the currency of his or her preference, which will ultimately be the currency in which the booking is paid; if the Booking was requested in another currency it will be converted to the corresponding exchange rate as of the date of the booking, which is when the foreign-exchange parity is fixed.
    Accordingly, PàT accepts no responsibility for fees or commissions that may be applied to foreign-currency conversions by any participating financial institutions, nor to local or foreign wire transfers, and PàT reserves the right to transfer these fees to Hosts.
  • Hosts must respond to and follow up on inquiries and booking requests received, always bear in mind the Traveler’s experience; and
  • Hosts accept that if they cancel a booking, they may be charged a penalty or change in the rating provided by the Site, at PàT’s criteria, except for reasons of force majeure or acts of God.

The host declares and stipulates that:

  • They are the owner and/or possessor of the legal rights and faculties necessary to offer and/or rent the property listed by that Host, including any permits or licenses that may apply in their country and/or location, and hereby release PàT from any responsibility for violation of such permits or licenses;
  • That in the event that local regulations applicable to the place where the property is located require property or casualty or any other type of insurance to be rented, it has a current policy of this type at its own expense, and that it therefore releases PàT of any liability in relation to such laws;
  • That it accepts, agrees and is willing to provide any tax information that may be required, including but not limited to what is stated in the General Terms and Conditions;
  • They will not illegally withhold any amount in breach of the booking or security deposit, as the case may be;
  • They will accurately describe the listed property and will, from time to time, review the content, information, location and/or geographic description of the Listing to ensure that it is precise and not misleading;
  • They will not deny access to the listed property once it has been reserved in accordance with the Terms;
  • They will not fail to reimburse the Traveler, when applicable, in keeping with the “Cancellation Policies” or the leasing agreement.
  • They will not contact any Traveler for the purpose of securing a booking outside of the Site;
  • They accept and agree that PàT does not guarantee Hosts any income whatsoever as a result of their Listing on the Site.
  • They accept that the service charge they must pay to PàT in accordance with the General Terms and Conditions, in the “Service Charges” section, will be deducted directly from each booking paid.

Upon request by PàT, Hosts must promptly supply a copy of their official identification, as well as proof that the condition, location and/or amenities associated with the property are accurately described in the Listing; they must also supply PàT any documentation needed to prove that they are owner of the property listed on the Site and/or that they have the necessary faculties to list and lease the property, and to agree to these Terms. Furthermore, hosts must indicate to PàT and in the respective Listing, any applicable housing and/or lodging tax corresponding to the property’s location.

PàT cannot guarantee the specific order in which a Listing will appear within the search results on the Site. The placement or ranking of search results for a given User will depend on various factors, including the search parameters entered, the quality of the listing, the updating of the calendar, traveler preferences, booking history, online reservation capacity, compliance with listing requirements, and other factors that PàT deems important for Users’ experience on the Site, which it may define from time to time without the need for PàT to notify the Host in advance.

PàT reserves the right to apply the search algorithms needed or to use methods for optimizing results in the Listings to improve the experience of the Traveler and of Users in general.

All Content and Information supplied by Hosts is subject to review and approval by PàT at its complete discretion, so PàT may refuse to publish some Content that it deems non-compliant with these Terms. However, PàT is not obligated to review the Content and is therefore not liable for any loss or damage resulting from the design and/or positioning of the content or from any change made to it.

Additionally, the Host declares that all Content sent to PàT is in compliance with these Terms and the applicable laws of their respective country of residence.

The User agrees that the content of PàT and the Site are covered by the rights associated with the intellectual property of PàT or third party assignors. The User may not dispose of or use the platform or its content unless it is their own. PàT will not extend any right or license to the intellectual property rights of each Listing, so the Site content will be available only for accessing and viewing it. The Host must respect copyright and intellectual property laws.

PàT reserves the right to refuse to add hyperlinks to other websites owned by Hosts or third parties; and to remove those links with no notification whatsoever, at its sole discretion.

The photographic material contained in each Host’s listing must represent primarily the property to be rented. It may not include the image of any person who has not given written consent, nor may it include information or images that may violate privacy, intellectual property or copyrights or any other rights of third parties.

PàT reserves the right to refuse to publish on the Site or to remove any photograph published on it without the need to notify the Host if, at its sole discretion, it deems it noncompliant with these Terms or unacceptable to PàT.

The Host is responsible for obtaining all permits required for the use, publication and assignment of rights to photographic material and any Content used and/or published in the listings. The Host agrees to supply us proof of those rights when requested.

The Host declares and guarantees that: (i) they are the owner and/or they have the necessary authorizations to use the intellectual property and/or copyrights; (ii) that any person that appears in the photographs has given written consent to appear in an online listing on the Site; (iii) that the photograph is a precise representation of the listed property and has not ben altered in any way that might mislead the User; and (iv) in the event of any conflict or lawsuit resulting from and/or regarding each and every one of the photographs submitted, they will release and hold PàT harmless from any liability.

The Site may contain or refer to commercial brands, patents, trade secrets, technologies, products, processes or other rights owned by PàT and/or third parties. Accordingly, you accept that your registry on the Site as Host does not confer upon you any license or right to use those trademarks, patents, trade secrets, technologies, products, processes or other rights owned by PàT and/or third parties.

The name and logo of Pied a Terre Inc.® are registered trademarks owned by PàT (the “Brands”).

The Brands may not be used or exhibited without prior written consent from PàT. Furthermore, authorization to use the Brands does not in any way imply the assignment of a license by PàT to the User, because the use of the Brands is limited exclusively to its use in the publication of Listings on the Site, so no Host may modify, copy, distribute, convey, transfer or use the Rights for any use other than those authorized by PàT.

Each Listing on the Site must relate to a single and unique property. The property shown in one Listing may not be replaced by another without written authorization from PàT and at its sole discretion.

The Listings must contain an exact reproduction of the current state of the property, and may not be simply an example of the properties located in the same area.

PàT reserves the right to modify or remove any Listing that does not comply with the requirements specified in the preceding paragraph, and we may also, at our sole discretion, choose to withhold nay fee relating to the booking of the property or properties shown in those Listing(s) if they do not comply with these terms, as compensation for the violation of those conditions.

The payment method that the Host must publish in the Listing for Travelers to book their stay must be through credit or debit cards or PayPal. No Host may ask the Traveler to pay for bookings in cash or through instant wire transfer systems like Western Union or MoneyGram, among others, for reserving and/or leasing a property.

Any violation of this term or publication on the Site of the use of any payment method not permitted by PàT will be considered grounds for immediate removal of the Listing responsible, without the need for PàT to notify the Host and without the need for any reimbursement or payment whatsoever.

Furthermore, PàT is not liable for transactions that may involve a payment method that is not authorized, which lacks funds, or represents fraud by a Traveler, and accordingly, we recommend that Hosts verify each transaction with the authorized payment methods.

At times, Users’ banks may impose certain fees or charges, including but not limited to foreign transaction fees, fees for property rental, taxes, additional charges, and others, so Users are responsible for checking and ascertaining any agreement with their bank or credit card regarding those additional fees or charges.

To allow Hosts to distribute their property listing more widely, PàT may, at its sole discretion, provide the information and content of the Listings or may distribute them in a website of a third party, for advertising campaigns or for publicizing Listings or Content on PàT’s social media pages.

If, at the sole discretion of PàT, any Host publishes material inappropriate for the Site or for our database or which fails to comply with the applicable regulations or these terms and/or constitutes a misuse of the Site, PàT reserves the right to limit the Host’s use of the Site, to limit the position of their Listings in searches and/or to eliminate those Listings altogether.

Furthermore, if we become aware of or receive a complaint from some User or third party regarding a Listing or poor leasing practices by the Host (including not limited to reserving the same property for multiple Travelers on the same date, or practices which PàT, at its sole discretion, deems misleading, unfair or improper, and/or we discover or suspect that the payment service or procedures of the Host are not secure, legal or correct and/or that the content of a Listing violates the rights some other User and/or third party and/or the Host is abusive or offensive to any User, employee and/or PàT representative), PàT may immediately modify or eliminate that Listing without the need for any notification or reimbursement to the Host.

 

Section C — Terms and conditions specific to Travelers

In addition to the terms established in Section A, Travelers who use the Site must also abide by the following guidelines:

 

Hosts are solely responsible for any booking confirmed with the Traveler and the availability of properties reserved through the Site. If you, the Traveler, decide to book a property through the Site, you agree and understand that you are entering into a leasing agreement with the property Host, and accordingly, you agree to accept any terms, conditions, rules and restrictions associated with that property, which the Host has specified in the Listing. You accept and agree that you are solely responsible for fulfilling the obligations established in that Listing and leasing agreement, and you release PàT from any liability resulting from or related to the bookings made.

The minimum required stay for any property is one night, but there are properties that require a longer minimum stay, either for seasonal reasons, Host stipulations or other factors beyond PàT’s control. If you wish to organize a stay for more than one month, please contact us to determine whether such a stay is legally permissible, in accordance with the applicable regulations of the place where the property is located.

Travelers must abide by the general rules of each property, and must therefore refrain from: (i) subletting the property to others; (ii) using the property improperly; (ii) removing items from the property that imply some kind of loss; (iv) damaging or making modifications to the property.

The Traveler is responsible for reviewing the specific rules of the property contained in the Listing, and at the time you book the property you are understood to have agreed to be bound and abide by those rules. In the even of any noncompliance with the rules, the Host may withhold the Traveler’s Security Deposit (as defined below) at their sole discretion.

You agree to abide by the following procedure for making and confirming bookings:

  • At the time you make your booking, PàT will place a hold on the total amount of that booking for up to 24 hours. If the Host then approves the availability of the property, it will charge the full amount of the booking. If within those 24 hours the Host does not confirm the Booking, the Traveler’s request will expire and no charge will be made.
  • Once receipt of the initial booking payment is confirmed, PàT will send you an e-mail confirming the booking.
  • In connection with the requested booking, you will be asked to supply the usual billing information, either to PàT or to a third-party payment processing agent. You agree to pay PàT for any booking confirmed according to these Terms by one of the payment methods described on the Site—bank transfer, PayPal or credit card. You hereby authorize those amounts to be collected from your credit card, PayPal account or bank account supplied as part of your reservation request, either directly through PàT or indirectly through a third-party payment processing agent or through one of the payments described on the Site. You also authorize PàT to collect from your credit card the cost of any damages caused to the property, as stipulated in the lease agreement, and the Security Deposit, if applicable. If you are directed to a third-party payment processing agent you may be subject to the current terms and conditions for the use of that third-party service and its data collection policies. You are advised to review the terms and conditions and privacy policy of those third-party agents before using their services.

Travelers who use credit cards issued in certain countries may be subject to surcharges required by the local laws of a given location, so Travelers assume all costs, expenses, fees and/or taxes that may be applied to any payment or wire transfer by a company, bank or government authority participating in the transaction. After the initial booking payment is successfully processed, you will receive an e-mail from PàT confirming your booking.

PàT may charge the full amount of the booking in a single transaction at the time you make that booking, through a credit or debit card or bank transfer through a banking institution in the United States of America. Initial and total booking payments will be calculated according to our Terms in effect at the time the booking is made. Each and every one of the fees, charges, taxes and rates applicable to the total balance of the booking must be paid solely by the Traveler.

The Host is solely responsible for setting the booking price of the property, including any taxes which may apply. In certain destinations the Traveler will be charged an additional service fee, payable at the same time as the initial booking payment. Additional fees may be charged for cleaning services if expressly mentioned for each property in the respective Listing. PàT will inform you through the Site of any additional fee prior to finalizing your booking.

The Host, at their sole discretion, may impose an additional fee as a security deposit for the booking, which will be duly specified in the respective Listing.

Any extension you wish to make of a booking that has already begun is subject to availability of the property and will be treated as a new reservation. Consequently, the property may not be available for occupation and/or the price may have changed from the time you made the original booking. Unless otherwise indicated at the time you extend your booking to confirm an extension you must make the full payment for the extended period immediately.

If, for any reason, the reserved property ceases to be available for the date booked, or if some problem or defect attributable to the Host is found or occurs from the time the booking begins or during the Traveler’s stay, affecting their use and enjoyment of the property, PàT will notify the Traveler of those situations and will make every commercially reasonable effort to provide an alternative property for the dates requested, with similar amenities, at the same price, until the problem or defect in the initially booked property is resolved or the reservation has ended, whichever occurs first. If PàT cannot locate an appropriate and similar property, we will inform the Traveler in detail about the alternatives available and how they differ from the booked property regarding amenities and price.

If the Traveler is not satisfied with the choice of property offered by PàT as indicated in the preceding paragraph, they may choose to: (a) cancel the booking and receive full reimbursement of the initial booking payment, less service charges, if the unavailability, problem or defect was discovered before or at the time of check-in (in accordance with cancellation policies); or (b) receive a refund proportional to the duration of the unused booking period if the problem or defect in the property is discovered during the Traveler’s stay.

Neither PàT nor the Host are obligated to relocate Travelers, refund booking payments and/or cancel reservations in response to requests or complaints regarding matters beyond the control of the Host and/or PàT, which are unrelated to the property, or which arise due to force majeure or acts of God, including but not limited to general street sounds or any disturbance caused by construction, maintenance or repair (whether in the property itself or nearby), the temporary malfunction of elevators, maintenance or repairs to common areas ordered by building administration, repairs to neighboring properties, interruptions of Internet or other services caused by factors beyond the control of the Host and/or any similar event that affects the Traveler’s stay but which is beyond the control of PàT and/or the Host.

Notwithstanding the foregoing, PàT will make every commercially reasonable effort to resolve or minimize the situation indicated by the Traveler; however, PàT cannot guarantee that the eventual resolution of that situation will not increase expenses for the Traveler, including higher booking payments and/or other expenses, payable by the Traveler. In the event that because of these circumstances the Traveler wishes to cancel their reservation, they must abide by the terms of our cancellation policies.

Politics

Pied à Terre refund policy


This refund policy (“Refund Policy”) describes the type of support Pied à Terre, Inc., as well as its affiliates and subsidiaries (PàT), will offer Travelers in the event there is some problem with their Booking (under the situations listed herein).

The terms referred to referred to in this Refund Policy will have the meanings assigned to them in the PàT Terms and Conditions unless otherwise defined or limited within this policy.

Booking Problems

“Booking Problems” are defined as any of the following situations:

  • The property booked by the Traveler (the “Accommodations”) does not coincide with what is described on the Site and/or mobile applications for the Site.
  • The Host does not supply the necessary means for access to and use of the Lodging.
  • There is some pet or domestic animal within the Accommodations that was not mentioned in the Listings.
  • When the Traveler arrives at the Accommodations they are not in hygienic condition, or there is some situation that poses a risk to the Traveler, in PàT’s estimation.

If the Traveler encounters any of the above circumstances, and cannot reach an agreement with the Host, we ask the Traveler to contact PàT by e-mail [*] within 24 hours of having detected the problem.

PàT will establish a channel for communication between the Users in order to seek a solution to the dispute. To do so, PàT will verify that the Host is aware of the Booking Problem and will proceed to communicate with the Users within a maximum of 24 hours. PàT will also do whatever is within its power to offer the Traveler other Accommodations with similar characteristics, which are listed on the Site.

REFUND CONDITIONS:
  • The percentage refunded will depend on the seriousness of the Booking problem, at the entire discretion of PàT.
  • To be entitled to coverage by this Refund Policy, the Booking Problems must not have been caused to any extent by the Traveler, meaning by their actions, omission or negligence.
  • Refunds will only by paid directly to the Traveler; they may not by assigned or conveyed to any other party.
PÀT OBLIGATIONS:
  • PàT will notify the Traveler if they are eligible for a refund through the e-mail account associated with the Traveler’s account on the Platform.
  • The refund will be issued between 24 and 72 hours of the time PàT became aware of the Booking Problem, depending on the specific terms of the bank or the destination where the Traveler is located at the time they request it.

PàT reserves the right to modify or refuse to apply the Refund Policy at any time at its own discretion.

PIED À TERRE INC. ONLINE SALES POLICY

Version: July 16, 2020


The purpose of this online sales policy (“Sales Policy”) is for Pied à Terre, Inc., its affiliates and subsidiaries (“PàT”) to establish the general terms for the purchase and sale of products between PàT and Users through the Site.

The terms used shall have the meaning assigned to them in the PàT Terms and Conditions, unless otherwise defined or limited within the content of this Sales Policy.

Goods for sale

The goods offered for sale through the Site are those that will be displayed daily for the Site, and may include linens, bath amenities, fragrances, and others (the “Goods”).

The design of the Goods may differ from the photograph used to illustrate them, but PàT will endeavor on a best-effort basis to provide the information necessary to identify the item, including not only its external characteristics and dimensions/volume, but also its functions and use.

Availability of the Goods

If an item is not available, PàT will inform the User after processing the order and before delivery, through an e-mail notification to the address of record.

If the User’s order is confirmed and it is not possible to deliver one or more of the Goods ordered because it was not available, the User will be reimbursed for the cost of the undelivered Goods within a maximum of 15 business days from the date they are notified that the Goods are not available, using the same payment method as that used in the original order.

Notification that Goods are not available may be made by any means PàT considers appropriate, including e-mail, text message and/or phone call.

Payment and price of the Goods

Prices are expressed in pesos (currency of legal tender in the United Mexican States) and shall be valid in Mexican territory. Prices include any discount as well as Value-Added Tax (VAT) as applicable on the order date.

To order and of the Goods, Users may make their payment using PayPal, provided they have an account with this payment method associating their debit and/or credit card with authorized banks. This payment service is protected by an extra layer of security through encrypted connection that protects payment data as efficiently as possible and guarantees the security of the User’s banking information. PàT will in no way be held responsible for the information transmitted to process payment of any order.

When an order is placed, payment of the total price will be charged to the payment method chosen by the User, and the Goods will be shipped once confirmation is received from Paypal. No promotion or discount advertised on the Site and/or any other platform can be combined with any other promotion or discount.

PàT reserves the right to modify the prices of the Goods from time to time, on the condition that the Goods purchased will be charged according to the price list applicable at the time the order is placed.

Delivery and Guarantee of the Goods

Once the payment has been approved by PàT, the purchased Goods will be sent to the postal address entered by the User, according to the shipment option chosen, deliverable on the same day or within up to 5 (five) business days.

Once the purchase has been completed Users may not cancel the order. Goods will be sent by postal mail or by a specialized courier service selected by PàT, as the case may be, and/or in accordance with the delivery options selected or available in the User’s region (the “Carrier”). Shipping costs are not included; the User will be informed of these costs when completing the order. Depending on the shipment address, taxes or shipping fees may differ.

Users may track the status of their delivery using the Carrier’s tracking system, provided they have selected delivery by a Carrier that provides an airwaybill or tracking number. PàT will make every effort to provide a delivery time for User orders, but Users should bear in mind that these delivery times are estimates. If a delivery is late in arriving (that is, after the estimated delivery time elapses), Users may notify PàT of this delay through the Site, using the “Contact us” menu in the “Boutique” category, and PàT will confirm status of the delivery with the Carrier. PàT will at no time be held responsible for delays in the delivery of orders to Users, and a delay does not give the User the right to cancel the order.

Upon receiving the Goods, the User must check them to ensure they correspond to the characteristics and quantity indicated in the original order. If they detect any anomaly in the delivery (wrong Goods, partial or total damage of any of the Goods or differences from the order) they must immediately notify PàT through the Site, using the “Contact Us” menu in the “Boutique” category, within a period of no more than 5 (five) calendar days from the date they receive the Products. PàT will not be held responsible and reserves the right to refuse acceptance of returns if the Goods are in poor condition due to improper use by the User, or if they have been used under conditions different from those indicated for the item in question, either in the accompanying instructions manual and/or usage warnings; or if they were purchased as part of a final liquidation sale, among other situations. Accordingly, every return is subject to a review of the Goods by PàT.

PàT will only accept returns of Goods if they are: a) different in category, quantity or volume than what the User ordered; or b) damaged, defective, in poor condition or not suitable for their intended use. Under any of these circumstances, the User may choose a replacement of the Goods, or a refund. When the User chooses a refund, PàT must return the price paid to the payment method originally used by the User, within a maximum period of 5 (five) business days from the date on which PàT processes the refund request.

Returned Goods must be returned in full, unused, without washing, with the full (uncut) labels, with their original packaging intact and with all the original documentation accompanying the Product. Any return that does not meet these specifications will be not be accepted for any reason.

CANCELLATION POLICIES


Cancellation shall be understood to mean a situation in which the Traveler selects the “Cancel Booking” option that appears on the site. The Cancellation will be confirmed immediately by through an e-mail to the Traveler confirming that the Booking has been successfully canceled subject to the terms indicated in this document.

The terms referred to referred to in these Cancellation Policies will have the meanings assigned to them in the PàT Terms and Conditions unless otherwise defined or limited within this policy.

GENERAL CANCELLATION RULES

Regardless of the Cancellation Policy (as defined below) selected, the Traveler is subject to the following general cancellation rules:

  • The cleaning fee that the Traveler pays when making the Booking will be reimbursed at the time of the Cancellation, provided the Cancellation is made before the local arrival time, according to the time zone where the booked property is located (the “Arrival Time”).
  • Travelers that have made 3 (three) consecutive Cancellations within one year will not be entitled to any reimbursement from PàT or the Host on the fourth cancellation.
  • If there is any dispute between the Host and the Traveler, PàT will make every reasonable effort to act as mediator to reach a possible solution.
  • These Cancellation Policies do not apply in cases of any of the Booking Problems described in the Refund Policy, or if the Booking is canceled by the Host or by PàT.
  • Modifications to the Booking by the Traveler regarding the date or number of guests can be made without any penalty, provided they are made at least 24 hours before Arrival time and the Host has expressly agreed to them.
  • The name of the Traveler who appears as the main Booking holder may be changed at any time up until the Arrival Time, provided the new holder has a registered User on the site and presents an official identification.
  • If the Booking is canceled within 24 hours of having first been made, the Traveler has the right to receive a full refund, less the applicable amount of service fees.
  • If the Traveler vacates the Accommodations before the end of the Booking period, the provisions of the Cancellation Policy in question regarding modifications shall apply.
. CANCELLATION POLICIES.

When using the Site and booking any property, Travelers may choose from among the following Booking cancellation options, which are mentioned in the corresponding Listing (the “Cancellation Policies”). These may vary depending on the Accommodation and season. The Traveler is responsible for learning which Cancellation Policy applies to their Booking.

CANCELLATION POLICIES APPLICABLE TO STAYS FROM 1 TO 29 NIGHTS:
  • NON REFUNDABLE CANCELLATION:
    If this option is selected when the Booking is made, the Host offers the Traveler a 10% discount on the final price.
    • In selecting this option, the Traveler agrees that if the Booking is changed cancelled within 24 hours of having been made, the Traveler will be charged the full price of the Booking.
      Example:
      *The hours shown on the above timeline always correspond to local arrival time.
  • SEMI-FLEXIBLE CANCELLATION
    If Travelers select this option when making the Booking, and cancel the Booking up to 72 hours before Arrival time, they must pay the price of one night’s Lodging at the reserved property.
    • No additional fees will be charged for modifications made to the Booking by the Traveler, as long as they are made at least 72 hours before Arrival Time.
    • Traveler must pay the price of two nights’ Lodging if the Cancellation is made between less than 72 hours and more than 48 hours before Arrival Time.
    • Any Booking modified by the Traveler between 72 and 48 hours before Arrival Time will be considered a new Booking, provided the Host has expressly agreed to the changes. The new Booking may not by modified and is not subject to the PàT Refund Policy.
    • Travelers must pay the full price of the Booking if the Cancellation is made within 48 hours of Arrival Time.
      Example:
      *The hours shown on the above timeline always correspond to local arrival time.
  • RELAXED CANCELLATION:
    When selection this option, the Traveler is eligible for a full refund of the Booking price (excluding service fees) as long as they cancel at least 72 hours before the scheduled Arrival Time.
    • No additional fees will be charged for modifications made to the Booking by the Traveler as long as they are made at least 72 hours before Arrival Time.
    • Traveler must pay the price of two nights’ Lodging if the Cancellation is made between less than 72 hours and more than 48 hours before Arrival Time.
    • Any Booking modified by the Traveler between 72 and 48 hours before Arrival Time will be considered a new Booking, provided the Host has expressly agreed to the changes. The new Booking may not by modified and is not subject to the PàT Refund Policy.
    • Travelers must pay the full price of the Booking if the Cancellation is made within 48 hours of Arrival Time.
      Example:
      *The hours shown on the above timeline always correspond to local arrival time.
  • STRICT CANCELLATION:
    In the event of a Cancellation 7 days or more before Arrival Time, the Traveler will be entitled to a refund equivalent to 50% of the total price of the Booking, plus the applicable service fees.
    • No additional fees will be charged for modifications made to the Booking by the Traveler as long as they are made at least 72 hours before Arrival Time.
    • The Traveler will not be entitled to any refund if the Cancellation is made less than 7 days before the scheduled Arrival Tiome.
    • Any Booking modified by the Traveler less than 72 hours before Arrival Time will be considered a new Booking, and the Travel must pay an additional fee equivalent to the price of one night’s Lodging, provided the Host has expressly agreed to the changes. The new Booking may not by modified and is not subject to the PàT Refund Policy.
    • If the Booking is canceled within 24 hours of having first been made, the Traveler has the right to receive a full refund, less the applicable amount of service fees.
      Example:
      *The hours shown on the above timeline always correspond to local arrival time.
CANCELLATION POLICIES APPLICABLE TO STAYS OF MORE THAN 30 NIGHTS:
  • LONG STAYS:
    If a Traveler has made a Booking for a stay of more than 30 nights, and makes a Cancellation or Modification more than 30 days before the scheduled Arrival Time, they are entitled to a full refund of the Booking price, less applicable service fees.
    If the Traveler Cancels a Booking for a long stay between 25 and 29 days before the Arrival Time, they will be entitled to a refund of 30% of the total Booking price, less applicable service fees.
    If the Traveler Cancels a Booking for a long stay between 24 and 15 days before the Arrival Time, they will be entitled to a refund of 15% of the total Booking price, less applicable service fees.
    • There will be no charge for modifications to the Booking made by the Traveler at least 30 days in advance of the Arrival Time, provided the Host has agreed expressly to the change.
    • Any Booking modified by the Traveler less than 15 days before the Arrival Date will be considered a new Booking, in which case the Traveler must pay an additional fee equivalent to 20% of the total price of the Booking, provided the Host has agreed expressly to the change. The new Booking may not by modified and is not subject to the PàT Refund Policy.
    • Travelers are not entitled to any refund whatsoever in the case of Cancellations of an Extended Stay less within 14 days of the Arrival Time.
    • If the Booking is canceled within 24 hours of having first been made, the Traveler has the right to receive a full refund, less the applicable amount of service fees.
      Example:
      *The hours shown on the above timeline always correspond to local arrival time.